Steve Denning on Radical Management & Consumer Capitalism

I’ve been enjoying a series of blog posts by Steve Denning about the reinvention of modern management, not least because they mirror my own thinking about Sustainable Capitalism (2.0).  Although he focuses on corporations, I believe the same kind of outside-in, human-centric thinking is essential for revitalizing both politics and government.

While much of the information from his blog is presumably collected in his book Radical management | Reinventing the workplace for the 21st Century, there isn’t a good index of what I consider his key themes.  To that end, I’ve collected them in outline form here.

The Death—and Reinvention—of Management

• The Death—and Reinvention—of Management: Part 1
• Reinventing Management: Part 2: Delighting the client
• Reinventing Management: Part 3: From controller to enabler
• Reinventing Management: Part 4: From bureaucracy to dynamic linking
• Reinventing Management: Part 5: From value to values
• Reinventing Management: Part 6: From command to conversation
• “Do we really have to do all five shifts at once?”

Measuring Business’s New Bottom Line: Customer Delight